Lanla is a dedicated partner committed to the success of the National Bank's Mystery Shopper Program. Its vast expertise and invaluable advice contribute to improving customer experience.»
Dominik Giasson,
Principal Director, Marketing Research and Market Intelligence – National Bank
For almost 10 years, Lanla has been an active and dynamic partner in the success of Énergie Cardio. With a unique and tailored approach, they allow us to easily understand the perceptions of our clients and thus better meet their expectations.»
Caroline Pitre,
Vice-President, Les enterprises Énergie Cardio
With their expertise in customer experience management, Lanla’s team contributes directly to the increased profitability of our franchisees!»
Donald Lizotte,
President, Le SuperClub Vidéotron, and Vice-President, Vidéotron Retail Sales
Lanla is a committed partner, competent at understanding and advising us. The Lanla team and their customized programs have quickly become an excellent investment for our company!»
Martine Paré,
Customer Contact Center Director, Les Centre dentaires Lapointe, Customer Service
Competitive analysis
Using a customer-based approach, Lanla will visit your competitors in order to evaluate, quantify, and analyze their performance in comparison with your standards of quality. This information is crucial when we are striving for excellence!
What we will do
- Advise you on the best methodology to use
- Establish a scale and evaluation scenario to compare you with
- Compare you to your competitors, based on customer appreciation
- Measure the operational performance of your competitors using mystery shoppers
- Compare your prices
Will allow you to
- Know your strengths and weaknesses as well as those of your competitors
- Draw comparisons in order to better evaluate yourself in relation to your competitors
- Understand the best practices in your industry
- Contribute to the improvement of your training programs
- Gain a competitive advantage
