Lanla respects and protects the privacy of its mystery shoppers and the confidential information of its “business” clients. Confidentiality is one of Lanla's strongly held values and is an integral part of the work ethic of the entire group of the company's employees. Therefore, we will carefully protect any information concerning you. Furthermore, we rigorously comply with all laws relating to the protection of personal information.
To our mystery shoppers
Rest assured that no personal information is collected without your consent. Furthermore, Lanla safeguards your personal data using very high-level encryption (banking standard) and takes the respect and protection of your privacy to heart. In the context of our marketing studies, we provide our “business” clients with statistical data based strictly on the socio-demographic characteristics of our mystery shoppers (e.g., age, gender, and region). Your personal data thus remains confidential and is used only to support our internal management of mystery shopper activities.
To our “business” clients
As a business partner, Lanla ensures the exclusivity of its “business” clients' information collected in the process of carrying out its mandate. Furthermore, any information related to the mandate is available only to individuals authorized to access it. Under no circumstances will personal information such as your name, address, or any other information making it possible to identify you be transmitted to our “business” clients. Certain exceptions may occur (e.g., winner of a prize sent directly to the mystery shopper). In any such case, your authorization will be required first, and you will always have the option to refuse.
Collection of personal information
In order to register as a mystery shopper you are required to provide valid personal information such as your name, e-mail address, date of birth, and additional information. The collection of this information simply enables Lanla to contact you, best manage mystery shopper activities, and support our statistical analyses of socio-demographic characteristics.
Security
Safeguarding confidential information is of paramount importance to us. The data entrusted to Lanla is encrypted and authenticated by a recognized VeriSign SSL certificate. Therefore, the security measures and procedures in place enable us to prevent unauthorized access, loss, malicious use, or modification of data.
For further information on VeriSign, please visit their website at: www.verisign.com
To validate our security certificate, click here:
https://sealinfo.verisign.com/splash?form_file=fdf/splash.fdf&dn=WWW.LANLA.COM&lang=en
Accessing and modifying your personal information
Access to your Lanla profile is password-protected. Your password is confidential; therefore, you are the only person to know it. It is your responsibility to keep it this way. If you forget your password, Lanla's team can assign you a temporary password but is not able to provide you with the one you forgot.
Use of "cookies" on Lanla's website
The use of cookies is now standard in the computer world. Most Web browsers generally allow cookies by default. If you wish, you can change your settings in order to block cookies. In that case however, you may not be able to access all elements of our website. The cookies are harmless in themselves and do not contain information that could reveal your identity. You can view and delete them if you wish, as they are located on your hard disk drive. Therefore, you have complete control.
Each user accessing our website is thus assigned, for a temporary period, a unique cookie. It helps us to offer you additional features on the site as well as to analyze its use and audience. Furthermore, it prevents you from having to re-enter your password while browsing through different sections of the site.
Disclosure of information
In the event that we would need to share any personal information, we would communicate with the concerned parties in order to obtain authorization first. Information concerning you would be disclosed to a third party only if we were required to do so by law, regulation, or a court order.
Contact us
For any questions concerning our privacy policy or other issue, please contact us:
By e-mail: info@lanla.ca
By telephone: 450-464-5265 ext. 21
Toll-free: 1-866-333-5265
The Lanla team thanks you for carefully considering our privacy policy.