Our Clients:

Lanla - In-store auditing

See your business in a different way: your customer’s way!

Lanla is a dedicated partner committed to the success of the National Bank's Mystery Shopper Program. Its vast expertise and invaluable advice contribute to improving customer experience.»

Dominik Giasson,
Principal Director, Marketing Research and Market Intelligence – National Bank

 

For almost 10 years, Lanla has been an active and dynamic partner in the success of Énergie Cardio. With a unique and tailored approach, they allow us to easily understand the perceptions of our clients and thus better meet their expectations.»

Caroline Pitre,
Vice-President, Les enterprises Énergie Cardio

 

With their expertise in customer experience management, Lanla’s team contributes directly to the increased profitability of our franchisees!»

Donald Lizotte,
President, Le SuperClub Vidéotron, and Vice-President, Vidéotron Retail Sales

 

Lanla is a committed partner, competent at understanding and advising us. The Lanla team and their customized programs have quickly become an excellent investment for our company!»

Martine Paré,
Customer Contact Center Director, Les Centre dentaires Lapointe, Customer Service

Interested? Contact us!

In-store auditing

As an integral part of the process of collecting information, evaluations, or actions directly at the branch, audits are an excellent way to obtain the desired information in a fast and professional manner. Lanla brings together over 150,000 potential evaluators in Canada to conduct observations and evaluations at the points of sale.  Furthermore, our team of project management experts has developed an extensive expertise in the training and management of a network of evaluators, able to cover territories as large as Canada!

What we will do

  • Offer advice and develop a methodology tailored to your needs
  • Quickly deploy a network of specially selected evaluators for your project
  • Develop and deliver a professional training
  • Conduct observations at the points of sale
  • Manage audits at branches across a vast territory
  • Validate the deployment of marketing campaigns at the branches
  • Collect information (e.g., prices) in order to establish statistics and conduct analyses

Will allow you to

  • Quickly become aware of the effectiveness of your marketing campaign deployment in the field
  • Make informed management decisions
  • Receive advice on management best practices