Who we are
Lanla Marketing Research is a customer satisfaction strategic management consulting firm. With its extensive expertise in the evaluation of the quality of service, in the operational management of standards of excellence, and in corporate training, Lanla’s team is particularly well-equipped to offer you an experienced consulting service, effective evaluation programs, advanced statistical analyses, as well as customized training programs. This wealth of knowledge will directly contribute to increasing the level of your customer satisfaction, increasing your sales and/or reducing your operating costs. Our mission is to provide you with all the necessary tools to understand the perceptions and needs of your customers, and thus contribute directly to increasing your profitability.
Today, Lanla is one of the most highly respected companies in Canada in the field of customer experience evaluation and in the management of quality of service measurement programs. The introduction in 2007 of customized training solutions has enabled Lanla to strengthen its position as a leader in the Canadian market.
Our multidisciplinary team is made up of experienced and dynamic professionals, specialized in the fields of customer satisfaction, marketing, industrial psychology, psychometrics, statistics, project management, and finally, training. Furthermore, what really makes our company unique is our army of evaluators/mystery shoppers. Recruited and trained in line with specific criteria, we have over 150,000 mystery shoppers of different socio-demographic profiles ready to adequately and efficiently meet the needs of each one of our clients across Quebec, Ontario, New Brunswick, and Western Canada!