Industries serviced
- Retail
- Service companies
- Restaurant and hotel
- Food products
- Marketing
- Public and parapublic
- Transportation
- Financial services and insurance
- Communications
- Call centers
- Construction and renovation
- Eyewear and optical
- Pharmaceutical and medical
Lanla is a dedicated partner committed to the success of the National Bank's Mystery Shopper Program. Its vast expertise and invaluable advice contribute to improving customer experience.»
Dominik Giasson,
Principal Director, Marketing Research and Market Intelligence – National Bank
For almost 10 years, Lanla has been an active and dynamic partner in the success of Énergie Cardio. With a unique and tailored approach, they allow us to easily understand the perceptions of our clients and thus better meet their expectations.»
Caroline Pitre,
Vice-President, Les enterprises Énergie Cardio
With their expertise in customer experience management, Lanla’s team contributes directly to the increased profitability of our franchisees!»
Donald Lizotte,
President, Le SuperClub Vidéotron, and Vice-President, Vidéotron Retail Sales
Lanla is a committed partner, competent at understanding and advising us. The Lanla team and their customized programs have quickly become an excellent investment for our company!»
Martine Paré,
Customer Contact Center Director, Les Centre dentaires Lapointe, Customer Service
Lanla offers a variety of customized customer experience evaluation and measurement programs to company managers, including its specialty “mystery shopper” programs. The technology developed by Lanla allows the management team of the evaluated company to see, in real time over the Internet, the quality of service offered at each point of sale or customer service center. Thanks to its technology and its evaluators, Lanla becomes the eyes and ears of the companies’ managers by allowing them to target problem areas instantly and thus correct them efficiently. Through the years, Lanla has expanded its service line so as to offer a wide range of measurement tools. Our goal: to help you better understand your company and your clients in order to optimize your results.
Marketing research and measurement programs
- Mystery shopper program
- Competitive analysis
- Internet or e-mail survey
- Psychological analysis of the consumer and analysis of behavioral patterns in the natural environment
- In-store auditing
- Qualitative data analysis
- Call monitoring and supervision (call centers)
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