- Service companies
- Restaurant and hotel
- Food products
- Public and parapublic
- Financial services and insurance
- Call centers
- Construction and renovation
- Eyewear and optical
- Pharmaceutical and medical
Lanla offers a variety of customized customer experience evaluation and measurement programs to company managers, including its specialty “mystery shopper” programs. The technology developed by Lanla allows the management team of the evaluated company to see, in real time over the Internet, the quality of service offered at each point of sale or customer service center. Thanks to its technology and its evaluators, Lanla becomes the eyes and ears of the companies’ managers by allowing them to target problem areas instantly and thus correct them efficiently. Through the years, Lanla has expanded its service line so as to offer a wide range of measurement tools. Our goal: to help you better understand your company and your clients in order to optimize your results.
Marketing research and measurement programs
- Mystery shopper program
- Competitive analysis
- Internet or e-mail survey
- Psychological analysis of the consumer and analysis of behavioral patterns in the natural environment
- In-store auditing
- Qualitative data analysis
- Call monitoring and supervision (call centers)
Are you looking for customized training programs?
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