- 150,000 mystery shoppers at your service
- 350,000 evaluations conducted
- Online results 24/7
Training: Heightening the awareness of your employees
Lanla offers you trainings aimed at heightening your personnel’s awareness of the basic principles that will ensure customer service success. Invest in your personnel in order to increase your profitability! See the ServiCheckTM Trainings section for further details.
Evaluate your customer service by means of mystery shoppers! Inspired by the customized customer service measurement programs used by major corporations, ServiCheckTM evaluations are designed for merchants, retailers, restaurateurs, and service business owners. A simple, fast, and affordable way to gauge your customer service strengths and weaknesses! Your results and our recommendations will help to improve the profitability of your business!
Our approach is quite simple:
The customer’s perspective!
Each customer. Each visit. Each one of the details that really matter! We will help you increase the potential of your company! With ServiCheckTM, Lanla offers to become your eyes and ears at your branches. With the information collected, we will help you build a lasting relationship with your customers based on their satisfaction.
Here is what we offer you:
- Select your questionnaire from a wide range of available questionnaires
- Select the desired number of mystery evaluations
- Receive your results directly online via your own Internet database within just a few days
- Compare yourself to your competitors
- Receive advice from our customer service experts
- Improve your sales results and increase your customer retention rate
- Motivate your personnel in order to improve your customer service results
- Offer your employees ServiCheckTM trainings in order to improve your company’s performance
Our ServiCheck products do not suit your needs? Are you looking for customized, larger-scale solutions? Visit the Marketing Research and Measurement section!
