Benefit from Lanla’s accreditation and receive a provincial subsidy from Emploi Québec covering 50-75% of the cost of your training program up to a maximum amount of $15,000.
Interested? Contact us!
Awareness training: Heightening the awareness of your employees
Lanla offers you trainings aimed at heightening your personnel’s awareness of the basic principles that will ensure customer service success. Invest in your personnel in order to increase your profitability!
Over time, we have developed a series of training modules specifically designed to meet your needs:
- Essential training: Heightening your front-line employees’ awareness of key elements for efficient customer service
- Awareness session tailored to the results obtained from your mystery shopper program (when applicable)
- Varied course content: Service standards and moments of truth, expectations and customer perception, uniformity, teamwork, sales tips and tricks, and developing self-management skills
- Awareness session lasting 30 to 90 minutes, offered directly at your establishment, according to your employees’ schedules
