Lanla - Marketing Research + Training, Consumer psychology
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  • Marketing research & measurement
    • Mystery shopper program
    • Competitive analysis
    • Internet or e-mail survey
    • Psychological analysis of the consumer and analysis of behavioral patterns in the natural environment
    • In-store auditing
    • Qualitative data analysis
    • Call monitoring and supervision (call centers)
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    • Customized training
    • ServiCheckTM training
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  • Our firm
    • Who we are?
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    • Unique PID technology
  • Contact
  • Become a mystery shopper

Additional information

  • Marketing research

    See your business in a different way: your customers’ way!

  • Customer Service Training

    Measurement, training, improvement!

  • Consumer behavior

    Analysis of consumer behavior

  • Mystery shopper program

    Measurement and Evaluation Program

  • Customer service evaluation

    Experts in customer service


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Lanla Marketing Research is a consulting firm in the strategic management of customer satisfaction. We specialize in the management of “mystery shopper” type evaluation programs using cutting edge methodologies and technologies. We also offer a full range of training services. Our mission is to provide you with all the necessary tools to understand the perceptions and needs of your customers, and thus enable you to exceed their expectations.

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