
How to Turn Social Media Customer Service into a Marketing Strategy
FROM hyken.com
The importance of social media customer service in a marketing strategy
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Meet
Lanla's team, with its great expertise, flexibility and business support, is an involved partner who is committed to continuous improvement of the Desjardins customer experience.
Mathieu Staniulis
Senior Director Member and Client Experience
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For Groupe Germain Hotels, Lanla's expertise contributes to the excellence of the customer experience within our facilities, making it a partner of choice.
Christiane Germain
Co-President
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Lanla's mystery shopper program and support in developing the skills of our teams make it a key partner in the success of our mission: to enchant and delight Aéroports de Montréal's clientele.
Luc Charbonneau
Director, Commercial, Parking and Ground Transportation
Meet
Lanla is a dedicated partner for the implementation and development of the customer experience culture. They help distinguish us from other insurance companies, in particular by its expertise in customer experience management and its interactive survey platform.
Jean Routhier
Senior Director - Customer Experience and Innovation
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At Groupe Maurice, we make customer experience not only a priority, but one of the core values of our corporate culture. Lanla accompanies and supports us in our quest to provide an exceptional living environment for our retired residents.
Luc Maurice
President
Insight
All recognise the importance of measuring customer experience, but many confuse the concepts of quality of service, client satisfaction and customer experience.
Christian Watier
Président & Chief Science OfficerInsight
Employee mobilization is a data often overlooked by companies whereas it can have a tremendous impact on productivity which in turn effects on the company profitability. Discover the data behind it!
Christian Watier
Président & Chief Science OfficerInsight
Consistency in business is a key performance indicator in customer experience, which is not very well known but so important nonetheless!
Christian Watier
Président & Chief Science OfficerInsight
Are you aware of one of the most popular Key Performance Indicator related to the customer experience used in North America and Europe?
Christian Watier
Président & Chief Science OfficerFROM hyken.com
The importance of social media customer service in a marketing strategy
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FROM www.maritzcx.com
When restroom cleanliness affects your customers’ experience.
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FROM blog.capterra.com
3 strategies to adopt for a successful employee experience
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FROM www.mycustomer.com
Who better to tell you what good customer service should look like than your own customers!
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FROM www.peoplemetrics.com
Why is the analysis of qualitative comments so important?
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FROM hyken.com
Your employees’ experience plays a key role in your customers’ experience.
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FROM www.genroe.com
The 10 mistakes to avoid when creating a satisfaction survey.
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FROM customerthink.com
What are the essential elements that will enable you to offer superior customer service?
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FROM www.mycustomer.com
VoC continuous survey programs are used to better understand the customer experience within a business. But which metrics should be used to measure return on investment?
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