Lanla transforms the power of customer experience into a driving force for the largest Canadian companies.
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Unparalleled Expertise
Measuring the Customer Experience
Using our novel approach, measure your customers’ expectations and perceptions and continuously analyze your competition.
Strategy and
Consulting
Our customer experience experts will coach you to improve your network’s performance!
Management
Tools
Use the best tools on the market to see the big picture and facilitate your customer experience management.
Take advantage of cutting-edge technology
In the last two years, Lanla has invested close to one million dollars to develop state-of-the-art technological tools. We keep on top of the latest Canadian innovations to provide our clients with powerful, flexible and interactive tools superior to our competitors’ products.
Mystery Shoppers
Our Mystery Shopper program is the only one of its kind in Canada. We handpick and profile real shoppers according to your business needs. Our approach eliminates the biased comparative judging typical of professional evaluators.
Online Satisfaction Survey
Our online comment card system combines the simplicity of an online satisfaction survey with the power of our automated detractor management system.
Every business is unique.
Learn how Lanla can help yours!
