Measure & Manage Customer Experience

We measure and manage your customer experience in real time and help you make better decisions


Our clients

Lanla's team, with its great expertise, flexibility and business support, is an involved partner who is committed to continuous improvement of the Desjardins customer experience.
Mathieu Staniulis Desjardins

Mathieu Staniulis

Senior Director Member and Client Experience

Building Tomorrow


Our clients

For Groupe Germain Hotels, Lanla's expertise contributes to the excellence of the customer experience within our facilities, making it a partner of choice.
Christiane-Germain Groupe-Germain

Christiane Germain


Caring all the details


Our clients

Lanla's mystery shopper program and support in developing the skills of our teams make it a key partner in the success of our mission: to enchant and delight Aéroports de Montréal's clientele.
Luc-Charbonneau ADMTL

Luc Charbonneau

Director, Commercial, Parking and Ground Transportation

Enchant & Delight


Our clients

Lanla is a dedicated partner for the implementation and development of the customer experience culture. They help distinguish us from other insurance companies, in particular by its expertise in customer experience management and its interactive survey platform.
Jean-Routhier SSQ

Jean Routhier

Senior Director - Customer Experience and Innovation

Outside the box


Our clients

At Groupe Maurice, we make customer experience not only a priority, but one of the core values ​​of our corporate culture. Lanla accompanies and supports us in our quest to provide an exceptional living environment for our retired residents.
Luc Maurice Groupe Maurice

Luc Maurice


An exceptional living environment

3 Brasseurs
3 Brasseurs
Énergie Cardio
Houston Avenue Bar & Grill
Mercedes SIlverstar
Sesame - Cuisine asiatique
Piscines & spas Trévi
Énergie Cardio
Transforming customer experience into a driving force

Our services

Insight Series

Explore in depth the hot topics in customer experience.

Latest articles

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