A complaint, an unsatisfied customer; a unique opportunity to convert a detractor into a promoter of your business. So why are so many of you afraid of these clients? Be sure to read this useful document containing many hyperlinks that also should be consulted. Finally, don’t forget: only 4% of unsatisfied customers actually let the concerned business know of their dissatisfaction. It’s up to you to profit from it!

Source: http://www.myfeelback.com/fr/blog/faut-il-avoir-peur-des-reclamations-client