Consult the positions currently available!
Does customer experience motivate you? You would like to be involved in helping and improving the performance of large companies in Canada? We are a young, dynamic team in a company that has been rapidly growing for several years. Our goal is simple! To become the best customer experience measuring and management company in Canada. We work as a team every day to ensure that goal is met. Up for the challenge? Do you think you have what it takes to be part of our team? Send us your resume, even if the position for which you have the required skills and interest is not currently open. In this case, we will save your application carefully in anticipation of a vacancy within the company. With respect to open positions, please note that only selected candidates will be contacted.
Reporting directly to the research director, the marketing research analyst assistant ensures the production of quality marketing information to support to the whole marketing research and business intelligence analysts team.Read more >
Reporting directly to the customer relations team leader, the customer relations officer contacts Lanla’s mystery shoppers to propose evaluations and assist in guiding them on the company’s interactive platform.Read more >
Reporting directly to the director of research, the marketing research analyst assists, advises and supports the management of Lanla’s “corporate” clients in collaboration with the account directors.Read more >
Reporting directly to the research director, the junior marketing research analyst ensures the production of quality marketing information to help Lanla’s “corporate” clients with their decision-making.Read more >
Reporting directly to the director of operations, the operations associate ensures the quality control of mystery shoppers’ completed evaluations and assists project managers with their daily operations.Read more >
Reporting directly to the director of operations, the project manager is responsible for several of Lanla’s corporate clients. His/her mandate includes ensuring the smooth functioning of the data collection process.Read more >
The quality control agent verifies and validates mystery shoppers evaluations by ensuring the latter’s quality. He ensures the comments consistency and validity of all the provided information according to Lanla's parameters.Read more >
Reporting directly to the Vice President Business development, the Sales Manager plays a key role in marketing Lanla's service offerings by identifying new business opportunities in the Greater Toronto Area.Read more >
Reporting directly to the director of research, the senior marketing research analyst assists, advises and supports the management of Lanla’s “corporate” clients in collaboration with the account directors.Read more >
You are machine learning savvy? All these hours wasted in traffic, you have given enough? If you’re nodding your head yes, you could be just the person we need.Read more >
Lanla offers businesses different programs for measuring and evaluating the customer experience, such as surveys, automated complaint management system, competitive analysis, consulting services, training, etc. Our specialty is mystery shopping programs with real consumers.
Lanla is constantly on the lookout for talented individuals interested in adding their resumes to our talent bank. If you would like to submit your profile in anticipation of future job postings, we invite you to use our Spontaneous Application Form by clicking the button below.