Explore our Current Positions!
Does improving customer experience motivate you? Would you like to be involved in assisting and improving the performance of large companies in Canada? We are a young, dynamic team in a rapidly growing company. Our goal is simple: to become the best customer experience measurement and management company in Canada. We work as a team every day to ensure that goal is met. Are you up for the challenge? Do you think you have what it takes to be part of our team? Send us your resume, even if the position for which you have the required skills and interest is not currently open. We will save your application in anticipation of any vacancies at the company. For open positions, please note that only selected candidates will be contacted. Furthermore, unless a deadline for an application is overtly stated, we evaluate applications on a rolling basis until the position has been filled.
Lanla is committed to employment equity and encourages applications from minoritized persons: women, Indigenous Peoples, visible minorities, LGBTQ+ persons, ethnic minorities, and persons with disabilities. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact us, in confidence, at firstname.lastname@example.org or at (866) 333-5265.
Reporting directly to the Executive Vice President and General Manager, the Account Manager plays a key role in marketing Lanla's service offerings. The Account Manager will be responsible for identifying business opportunities with current clients, soliciting new clients and retaining them.Read more >
This is an exciting career opportunity to work in an innovative environment with a competitive salary, benefits and advancement opportunities.Read more >
Reporting directly to the team leader, the customer service agent manages phone calls, emails and contacts Lanla’s mystery shoppers to propose evaluations and to assist in guiding them on the company’s interactive platform.Read more >
Reporting to the CTO, the digital project manager is in charge of coordinating with suppliers during the development of the app.Read more >
Reporting directly to the director of research, the marketing research analyst assists, advises and supports the management of Lanla’s “corporate” clients in collaboration with the account directors.Read more >
Reporting directly to the research director, the junior marketing research analyst ensures the production of quality marketing information to help Lanla’s “corporate” clients with their decision-making.Read more >
The Project Coordinator will assist with day-to-day operations and will work to ensure the quality of evaluations completed by our teams of mystery shoppers.Read more >
Reporting directly to the director of operations, the project manager is responsible for several of Lanla’s corporate clients. His/her mandate includes ensuring the smooth functioning of the data collection process.Read more >
Reporting directly to the director of research, the incumbent is responsible for the management of projects on our Web survey platform, which enables the constant measurement of consumers’ levels of satisfaction.Read more >
The quality control agent verifies and validates mystery shoppers evaluations by ensuring the latter’s quality. He ensures the comments consistency and validity of all the provided information according to Lanla's parameters.Read more >
Reporting directly to the director of research, the senior marketing research analyst assists, advises and supports the management of Lanla’s “corporate” clients in collaboration with the account directors.Read more >
You are machine learning savvy? All these hours wasted in traffic, you have given enough? If you’re nodding your head yes, you could be just the person we need.Read more >
Lanla offers businesses different programs for measuring and evaluating the customer experience, such as surveys, automated complaint management system, competitive analysis, consulting services, training, and more. We specialize in “mystery shopping” programs with real consumers.
Lanla is constantly on the lookout for talent. If you would like to submit your profile in anticipation of future job postings, we invite you to use our Spontaneous Application Form by clicking the button below.