Project Coordinator

Job Opportunity

Position title:Project Coordinator

Location:Montreal, Qc

Status:Permanent, full-time

Lanla, Experts in Customer Experience

Do you want to work in an environment that is dynamic and constantly evolving? Lanla is a growing organization in the market-research sector, which specializes in client management and client-satisfaction measurement.

To support our growth, we are looking for a Project Coordinator to add to our evolving team. The Project Coordinator will assist with day-to-day operations and will work to ensure the quality of evaluations completed by our teams of mystery shoppers.

Job Description

The Project Coordinator will:

  • Follow up with mystery shoppers when further information or clarification is required from their evaluations;
  • Validate information in evaluations tables/matrices and verify their quality;
  • Program corporate elements into the Lanla IT platform(s), including quality-control assurance and testing;
  • Manage and perform necessary follow-up for administrative documents (invoices, purchase orders);
  • Support Project Managers at an operational level and in the production of administrative documents using MS Excel and MS Word;
  • Assist in meeting different deadlines for various projects;
  • Manage calls and emails from mystery shoppers;
  • Solicit mystery shoppers and encourage them to take on assignments that are not obvious fits;
  • Manage the evaluation team on special projects;
  • General customer service.

Required Profile

  • High school diploma or equivalent;
  • Bilingual (French and English);
  • Working knowledge of MS Excel and MS Word;
  • Excellent organizational skills;
  • Good capacity to manage several projects and tasks simultaneously;
  • Excellent team-work skills;
  • Ability to work autonomously;
  • Strong work ethic;
  • Client-services and client-satisfaction oriented;
  • Desire and ability to work in dynamic and constantly evolving atmosphere.

The Lanla benefits

This is an exciting career opportunity to work in an innovative environment with a competitive salary, benefits and advancement opportunities.

Lanla encourages constant training and skill-acquisition and offers excellent opportunities for advancement and promotion.


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