Privacy Policy

Last updated: July 2018

This privacy policy defines and explains how Lanla uses and protects the information that you submit, if applicable, whenever you use the website accessible via the following URL: https://www.lanla.com/en/policy/ (hereinafter referred to as the “Website”).

Lanla reserves the right to modify or alter this privacy policy at any time, particularly for the purpose of compliance with developments in legislation, regulations, case law, or technology. In such an event, the date of the last update will be clearly indicated at the beginning of this policy. The User shall be bound by these modifications as soon as they are published online. As such, the User must therefore regularly refer to this privacy and cookie policy in order to stay informed of any potential modifications.

I. Personal data

In accordance with Quebec law, we define personal information as any information that relates to a natural person and allows that person to be identified.

As a general rule, you may access Lanla’s website without disclosing any private information about yourself. In any event, you are in no way under any obligation to disclose such information to Lanla.

Nonetheless, by declining to do so, you may not be able to fully benefit from certain information or services that you request. Therefore, in certain cases, and notably when you sign up as a Mystery Shopper, Lanla may request that you provide your first name, last name, mailing address, email address telephone number, gender, date of birth, education, profession, company name, title, and salary (hereinafter referred to as “Personal Information”). By providing such information, you expressly consent to Lanla processing it for the purposes set out in Point 2 below as well as for the purposes stated at the end of each form.

In accordance with the European General Data Protection Regulation (GDPR), adopted by the European Parliament on April 14, 2016; the amended French Data Protection Code of January 6, 1978; and the Quebec Act respecting the protection of personal information in the private sector (chapter P-39.1), Lanla hereby informs you of the following:

1. Identity of the data controller

The data controller is the company 9120-6094 Québec Inc., headquartered at 207-450 Sir-Wilfrid-Laurier Boulevard, Mont‑Saint‑Hilaire, Quebec, J3H 3N9, Canada.

2. Purposes of processing

Lanla may potentially process your Personal Information for the following purposes:

  • (a) providing the information or services that you have requested (in particular, sending newsletters, Mystery Shopper missions, commercial offers, or white papers, or determining your level of satisfaction via a survey); and/or
  • (b) gathering information that would allow us to improve our Website, products, and services (in particular through the use of cookies); and/or
  • (c) contacting you about various events relating to Lanla, in particular product updates and client support; and/or
  • (d) employing statistical analyses or AI-based machine learning used to generate recommendations at points of service aimed at improving the customer experience.

3. Recipients

Lanla is the sole recipient of your Personal Information. Regardless of whether it was gathered individually or aggregated, your Personal Information will never be disclosed to any third parties other than the data processors acting under Lanla’s instructions (further information about them is provided in Point 7 below). Neither Lanla nor any of its data processors is involved in the sale of the personal data of visitors and Users of its Website.

4. Retention duration

Lanla will retain your Personal Information only for the duration corresponding to the purpose for which such information was gathered, as indicated in Point 2 above.

5.  Data protection rights

You hold the following rights with regard to your Personal Information, which you may assert by writing to us at the mailing address indicated in Point 1.

Right to access and communicate data

This means that you are entitled to access your own Personal Information.

You may exercise this right by sending a notice to the owners of the Website at the following address: info@lanla.com.

Nonetheless, as part of Lanla’s duty to ensure the security and privacy of the personal data that it processes, you are hereby informed that your request will be processed on the condition that you furnish proof of your identity by producing a signed photocopy of an identification document.

Lanla reserves the right, whenever necessary, to deny improper requests if they are submitted repeatedly, systematically, or in excessive quantities.

Right to request rectification

This right means that you are entitled, under the relevant legislation, to require the rectification, update, blocking, or erasure of your personal data in the event it is inaccurate, incorrect, incomplete, or obsolete.

You may also define general and particular directives on how your personal data is to be processed after your death. Unless otherwise specified, the heirs of a deceased person are entitled to require that data controllers take into account the deceased person’s death and/or carry out the necessary updates.

Right to object

This right may only be asserted in either of the two following situations:

  1. When this right is asserted on the basis of legitimate reasons; or
  2. When the purpose of asserting this right is to prevent gathered data from being used for commercial prospecting purposes.

6. Response time

Lanla undertakes to respond to your request for access, rectification, or objection, or for any additional information within a reasonable time frame that shall not exceed one month from the date on which the request was received.

7. Security of Personal Information

We recognize that our clients trust us to protect their Personal Information. We take this responsibility seriously.  We have taken measures to protect personal information in our custody and control. Access to this Personal Information is restricted to those of our employees and authorized service providers who require it for the purposes described in this Privacy Policy. We have taken reasonable administrative, technical, and physical protection measures to guard against unauthorized access, use, modification, and disclosure of Personal Information in our custody and control.

To provide you with an even greater level of security, online access to certain Personal Information can be protected by the password of your choice. We strongly recommend that you do not divulge your password to anyone. Lanla will never ask you for your password in an unsolicited communication.

Notwithstanding the foregoing, you should know that, unfortunately, no data transmitted over the Internet can be considered absolutely safe. As a result, Lanla makes no claim or guarantee that Personal Information will not be lost, misused, or modified, and assumes no responsibility regarding Personal Information you provide to us or the use or misuse of Personal Information by you or third parties.

8. Authorized service providers and forwarding of data to another country within the European Union

Lanla relies on a network of authorized service providers to facilitate the gathering and processing of data that you disclose to us. These service providers may be located outside the European Union and have been authorized to access data gathered by way of the various forms provided on the Website (except for the form allowing you to assert your data protection rights, which is processed only by Lanla).

Lanla has ensured in advance that its service providers have implemented adequate measures to meet stringent conditions with regard to the privacy, use, and protection of data. In particular, special care has been taken to ensure that there is a valid legal basis for forwarding data to another country. For this purpose, our main service provider is fully GDPR‑compliant and is listed on the CISPE public register (https://cispe.cloud/publicregister/).

9. Filing complaints to the relevant authority

If, in your opinion, Lanla does not meet its duties with regard to your Personal Information, you may file a complaint or submit a request with the relevant authority. In France, this authority is the CNIL, to which you may submit a request electronically by clicking on the following link (in French): https://www.cnil.fr/fr/plaintes/internet. In Quebec, this authority is the Commission d’accès à l’information, to which you may submit a request by clicking on the following link (in French): http://www.cai.gouv.qc.ca/citoyens/recours-devant-la-commission/concernant-lacces-a-vos-renseignements/.

II. Cookie policy

During your initial connection to Lanla’s website, a banner at the bottom of your screen warns you that your browsing information may be stored in files called “cookies.” Our policy regarding the use of cookies allows you to better understand the measures that we implement for users who browse our Website.  In particular, it explains all the types of cookies used on our website, their purpose (Part I), and how to configure them (Part II).

1. General information regarding cookies on Lanla’s website

As the publisher of this website, Lanla may store cookies on your device’s hard disk (computer, tablet, mobile device, etc.) in order to guarantee a smooth and optimized browsing experience on our website.

Cookies are small text files that allow us to recognize your computer, tablet, or mobile device with the aim of personalizing the services that we offer.

The information that these cookies gather does not allow us to identify you as an individual. It is used exclusively for our own needs to improve the interactivity and performance of our website, and to deliver content that is more relevant to you and your interests. Lanla never communicates any of this information to third parties unless your prior consent has been obtained, or when the disclosure of such information is required by law, set out in a court order or order from any other legal or administrative authority authorized to access such information.

For a better understanding of what information is identified by cookies, the table below sets out the various types of cookies that may be used on Lanla’s website, including their names, purposes, and retention duration.

2. Configuring your cookie preferences

You may at any time choose to accept or reject cookies.

During your initial connection to Lanla’s website, a banner appears at the bottom of your screen providing a brief explanation on the use of cookies and similar technologies. This banner informs you that by browsing Lanla’s website (by loading a new page or by clicking on various items on the website, for example), you consent to the use of cookies on your device. Similarly, your consent is implied when you click on the “X” icon on the right side of the banner appearing at the bottom of your screen.

Depending on the type of cookie used, your consent may be required in order for cookies to be stored and read on your device.

a. Cookies that do not require consent

In line with recommendations from the CNIL, your prior consent is not required for certain cookies when they are strictly necessary for the functionality of the website, or for the sole purpose of enabling or facilitating electronic communication.  These include cookies for session identification, authentication, and load balancing sessions, as well as interface customization cookies. Cookies issued and managed by Lanla are fully subject to the terms of this policy.

b. Cookies that require your prior consent

This requirement applies to “persistent” third-party cookies, which remain on your device until they are manually erased or expire.

Since such cookies are issued by third parties, they are subject to their own privacy policies, to which links are provided below. This category of cookie includes audience measurement cookies (in particular Google Analytics), advertising cookies (which Lanla does not use), as well as social network/sharing cookies (such as Facebook, YouTube, Twitter, and LinkedIn).

Audience measurement cookies provide statistics on how visitors interact with the various elements of the website (such as content/visited pages). Such data is used to enhance the performance of Lanla’s website.  One audience measurement tool is used on this website:

Social network/sharing cookies are generated and managed by the publisher of the social network concerned. Subject to your consent, such cookies allow you to easily share content published on Lanla’s website using the button of the relevant social network application. Four types of social network sharing cookies are used on Lanla’s website:

c. You can configure cookies using several tools

Most Internet browsers are set up to automatically accept cookies by default.  Your browser allows you to modify these standard parameters so that cookies can be systematically rejected, or so that only some cookies are accepted or rejected based on the website issuing them.

WARNING: Preventing cookies from being saved on your device may affect your user experience as well as your access to certain services or features of the website. Where applicable, Lanla disclaims all liability for any consequences relating to the deterioration of your browsing experience arising from your decision to reject, delete, or block cookies required for the functionality of the website. Such consequences shall not amount to damages entitling you to any claim for compensation.

Your browser also allows you to delete existing cookies from your device or choose to be notified when new cookies are about to the stored on your device. These settings do not impact your browsing, but you will not benefit from the advantages provided by the cookie.

Below are the various ways in which you can configure cookies stored on your device.

d. Configuring your Internet browser

Every Internet browser has its own cookie management settings. The links below will show you how to change your cookie preferences by accessing the relevant menu of the browser you use:

For further information on cookie management tools, please refer to the CNIL’s website (in French): https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

If you have any further queries or requests for additional information relating to this cookie policy, please contact us at the address provided in Point 1 above.

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