I. Personal data
In accordance with Quebec law, we define personal information as any information that relates to a natural person and allows that person to be identified.
As a general rule, you may access Lanla’s website without disclosing any private information about yourself. In any event, you are in no way under any obligation to disclose such information to Lanla.
Nonetheless, by declining to do so, you may not be able to fully benefit from certain information or services that you request. Therefore, in certain cases, and notably when you sign up as a Mystery Shopper, Lanla may request that you provide your first name, last name, mailing address, email address telephone number, gender, date of birth, education, profession, company name, title, and salary (hereinafter referred to as “Personal Information”). By providing such information, you expressly consent to Lanla processing it for the purposes set out in Point 2 below as well as for the purposes stated at the end of each form.
In accordance with the European General Data Protection Regulation (GDPR), adopted by the European Parliament on April 14, 2016; the amended French Data Protection Code of January 6, 1978; and the Quebec Act respecting the protection of personal information in the private sector (chapter P-39.1), Lanla hereby informs you of the following:
1. Identity of the data controller
The data controller is the company 9120-6094 Québec Inc., headquartered at 207-450 Sir-Wilfrid-Laurier Boulevard, Mont‑Saint‑Hilaire, Quebec, J3H 3N9, Canada.
2. Purposes of processing
Lanla may potentially process your Personal Information for the following purposes:
- (a) providing the information or services that you have requested (in particular, sending newsletters, Mystery Shopper missions, commercial offers, or white papers, or determining your level of satisfaction via a survey); and/or
- (c) contacting you about various events relating to Lanla, in particular product updates and client support; and/or
- (d) employing statistical analyses or AI-based machine learning used to generate recommendations at points of service aimed at improving the customer experience.
Lanla is the sole recipient of your Personal Information. Regardless of whether it was gathered individually or aggregated, your Personal Information will never be disclosed to any third parties other than the data processors acting under Lanla’s instructions (further information about them is provided in Point 7 below). Neither Lanla nor any of its data processors is involved in the sale of the personal data of visitors and Users of its Website.
4. Retention duration
Lanla will retain your Personal Information only for the duration corresponding to the purpose for which such information was gathered, as indicated in Point 2 above.
5. Data protection rights
You hold the following rights with regard to your Personal Information, which you may assert by writing to us at the mailing address indicated in Point 1.
Right to access and communicate data
This means that you are entitled to access your own Personal Information.
You may exercise this right by sending a notice to the owners of the Website at the following address: firstname.lastname@example.org.
Nonetheless, as part of Lanla’s duty to ensure the security and privacy of the personal data that it processes, you are hereby informed that your request will be processed on the condition that you furnish proof of your identity by producing a signed photocopy of an identification document.
Lanla reserves the right, whenever necessary, to deny improper requests if they are submitted repeatedly, systematically, or in excessive quantities.
Right to request rectification
This right means that you are entitled, under the relevant legislation, to require the rectification, update, blocking, or erasure of your personal data in the event it is inaccurate, incorrect, incomplete, or obsolete.
You may also define general and particular directives on how your personal data is to be processed after your death. Unless otherwise specified, the heirs of a deceased person are entitled to require that data controllers take into account the deceased person’s death and/or carry out the necessary updates.
Right to object
This right may only be asserted in either of the two following situations:
- When this right is asserted on the basis of legitimate reasons; or
- When the purpose of asserting this right is to prevent gathered data from being used for commercial prospecting purposes.
6. Response time
Lanla undertakes to respond to your request for access, rectification, or objection, or for any additional information within a reasonable time frame that shall not exceed one month from the date on which the request was received.
7. Security of Personal Information
To provide you with an even greater level of security, online access to certain Personal Information can be protected by the password of your choice. We strongly recommend that you do not divulge your password to anyone. Lanla will never ask you for your password in an unsolicited communication.
Notwithstanding the foregoing, you should know that, unfortunately, no data transmitted over the Internet can be considered absolutely safe. As a result, Lanla makes no claim or guarantee that Personal Information will not be lost, misused, or modified, and assumes no responsibility regarding Personal Information you provide to us or the use or misuse of Personal Information by you or third parties.
8. Authorized service providers and forwarding of data to another country within the European Union
Lanla relies on a network of authorized service providers to facilitate the gathering and processing of data that you disclose to us. These service providers may be located outside the European Union and have been authorized to access data gathered by way of the various forms provided on the Website (except for the form allowing you to assert your data protection rights, which is processed only by Lanla).
Lanla has ensured in advance that its service providers have implemented adequate measures to meet stringent conditions with regard to the privacy, use, and protection of data. In particular, special care has been taken to ensure that there is a valid legal basis for forwarding data to another country. For this purpose, our main service provider is fully GDPR‑compliant and is listed on the CISPE public register (https://cispe.cloud/publicregister/).
9. Filing complaints to the relevant authority
If, in your opinion, Lanla does not meet its duties with regard to your Personal Information, you may file a complaint or submit a request with the relevant authority. In France, this authority is the CNIL, to which you may submit a request electronically by clicking on the following link (in French): https://www.cnil.fr/fr/plaintes/internet. In Quebec, this authority is the Commission d’accès à l’information, to which you may submit a request by clicking on the following link (in French): http://www.cai.gouv.qc.ca/citoyens/recours-devant-la-commission/concernant-lacces-a-vos-renseignements/.
1. General information regarding cookies on Lanla’s website
As the publisher of this website, Lanla may store cookies on your device’s hard disk (computer, tablet, mobile device, etc.) in order to guarantee a smooth and optimized browsing experience on our website.
Cookies are small text files that allow us to recognize your computer, tablet, or mobile device with the aim of personalizing the services that we offer.
The information that these cookies gather does not allow us to identify you as an individual. It is used exclusively for our own needs to improve the interactivity and performance of our website, and to deliver content that is more relevant to you and your interests. Lanla never communicates any of this information to third parties unless your prior consent has been obtained, or when the disclosure of such information is required by law, set out in a court order or order from any other legal or administrative authority authorized to access such information.
For a better understanding of what information is identified by cookies, the table below sets out the various types of cookies that may be used on Lanla’s website, including their names, purposes, and retention duration.
2. Configuring your cookie preferences
You may at any time choose to accept or reject cookies.
Depending on the type of cookie used, your consent may be required in order for cookies to be stored and read on your device.
a. Cookies that do not require consent
In line with recommendations from the CNIL, your prior consent is not required for certain cookies when they are strictly necessary for the functionality of the website, or for the sole purpose of enabling or facilitating electronic communication. These include cookies for session identification, authentication, and load balancing sessions, as well as interface customization cookies. Cookies issued and managed by Lanla are fully subject to the terms of this policy.
b. Cookies that require your prior consent
This requirement applies to “persistent” third-party cookies, which remain on your device until they are manually erased or expire.
Since such cookies are issued by third parties, they are subject to their own privacy policies, to which links are provided below. This category of cookie includes audience measurement cookies (in particular Google Analytics), advertising cookies (which Lanla does not use), as well as social network/sharing cookies (such as Facebook, YouTube, Twitter, and LinkedIn).
Audience measurement cookies provide statistics on how visitors interact with the various elements of the website (such as content/visited pages). Such data is used to enhance the performance of Lanla’s website. One audience measurement tool is used on this website:
Social network/sharing cookies are generated and managed by the publisher of the social network concerned. Subject to your consent, such cookies allow you to easily share content published on Lanla’s website using the button of the relevant social network application. Four types of social network sharing cookies are used on Lanla’s website:
c. You can configure cookies using several tools
Most Internet browsers are set up to automatically accept cookies by default. Your browser allows you to modify these standard parameters so that cookies can be systematically rejected, or so that only some cookies are accepted or rejected based on the website issuing them.
WARNING: Preventing cookies from being saved on your device may affect your user experience as well as your access to certain services or features of the website. Where applicable, Lanla disclaims all liability for any consequences relating to the deterioration of your browsing experience arising from your decision to reject, delete, or block cookies required for the functionality of the website. Such consequences shall not amount to damages entitling you to any claim for compensation.
Your browser also allows you to delete existing cookies from your device or choose to be notified when new cookies are about to the stored on your device. These settings do not impact your browsing, but you will not benefit from the advantages provided by the cookie.
Below are the various ways in which you can configure cookies stored on your device.
d. Configuring your Internet browser
Every Internet browser has its own cookie management settings. The links below will show you how to change your cookie preferences by accessing the relevant menu of the browser you use:
- Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#
- Opera: http://help.opera.com/Windows/10.20/en/cookies.html
- Safari: https://support.apple.com/kb/PH21411?locale=en_US&viewlocale=en_US
For further information on cookie management tools, please refer to the CNIL’s website (in French): https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.