A true partner to support your business intelligence
For more than 15 years, Lanla has been accompanying the largest companies in Quebec in the measurement and management of their customer experience. We put our team of experts and our proven methods at your service to reposition the experience offered to your customers and to help your company stand out by the quality experience it delivers.
We work passionately to achieve a single goal: to help you meet, and even surpass, your customers’ expectations.
Our advice translates into actions that guarantee concrete results. We act as an extension of your company; as a partner dedicated entirely to the excellence of your customer experience.
Well-supported to perform better_____
Benefit from valuable advice and ongoing support at every step of your customer experience management initiative thanks to our team which brings together experienced and dynamic professionals, specialists in complementary fields of expertise ranging from marketing to training, to industrial psychology and psychometrics. In order to develop a true customer-centric business culture, our experienced advisors will accompany your managers and resources in the field. They will benefit from sound recommendations and an effective action plan based on priorities that suit your situation.Read more >
Move to the next level with a complete exploitation of your databases and identify the levers of customer experience for optimum performance. Lanla puts a team of professionals at your disposal to support you in the analysis and understanding of your data to turn it into operational tools. We process your data in such a way as to make assumptions that allow you to deepen your knowledge of your clientele and market dynamics.Read more >
Educate your managers and employees about the importance of the customer experience to ensure that all members of your organization are committed to creating a customer centric culture. Whether through talks, results presentations, or training workshops, our team of speakers and presenters puts its communications expertise to work for all types of audiences, from small groups of executives to vast networks of first-line stakeholders.Read more >
Lanla's team, with its great expertise, flexibility and business support, is an involved partner who is committed to continuous improvement of the Desjardins customer experience.
Senior Director Member and Client Experience