Technology at the Service of Customer Experience

Technologies

Lanla provides you with a range of technological products to offer you a 360° visibility on your customer experience.

You can now get an actual account of your customers’ satisfaction regarding the quality of your services as well as monitor the results of the strategies you put in place to improve your customer experience performance.

Our customer experience management platforms are designed to meet your different needs and complement many of our services to ensure optimal implementation and follow-up of a customer experience-based culture within your company.

Customized Tools for Managers_____

Our mystery shopper platform is a powerful, flexible and user-friendly tool that allows for a detailed monitoring of mystery shopper evaluation results in real-time. Obtain an overall view of your main objectives with dashboards customized according to your needs.

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Continuously track your clients and remain proactive in the development and maintenance of a strong customer experience thanks to our VoC and customer feedback management platform.

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WizperTM is the first mobile application for managing customer experience powered by artificial intelligence. It assists your managers and employees to deliver a better customer experience by transforming your satisfaction surveys and operational data into accurate and actionable advice to improve your business performance in real time.

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Committed partner and anxious to meet our expectations, Lanla contributes significantly to the increase in quality of customer service in our various sales channels with their technological tools and their ability to influence and help our network evolve its customer experience.

Richard Scofield

President

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