Mystery Shopper Program

ORDER YOUR EVALUATIONS

Stay at the forefront with a voluntary program

The management of St-Hubert, in collaboration with Lanla, offers you the opportunity to continue your mystery shopper evaluations. You can therefore continue to benefit from a measurement and customer experience management tool that allows you to carry out proactive follow-ups with a view to continuous improvement.

You can access, if you wish, mystery shopper evaluations for the following sectors:

  • Dining Room
  • St-Hub Resto-Bar
  • St-Hubert Express Dining Room

Your customized mystery shopper program

1. ORDER

Commande

Choose the sectors for which you want to receive mystery shopper ratings.

2. CONFIRMATION

Confirmation

We will contact you to confirm the distribution of the requested evaluations.

3. EVALUATIONS

Évaluations

Receive mystery shopper visits to evaluate the quality of the service offered at your establishment.

A program designed for you


Sectors Price per evaluation
Dining Room $100
St-Hub Resto-Bar $100
St-Hubert Express Dining Room $90

Please note

  • The questionnaires will be identical for all rotisseries according to the different sectors.
  • Mystery shoppers will be able to evaluate at any time between 11 am and the closing of the rotisserie, from Monday to Sunday.
  • The invoice will be issued by the head office of St-Hubert.

To take advantage of the 5% discount, only one invoice will be issued (in January) for all evaluations ordered from January to September. Please complete the order form before December 19, 2018.

For monthly or additional orders, please complete the order form by the 20th of each month.

For any questions related to the voluntary program, please contact Gabrielle&nbspDesgens at gdesgens@lanla.com or by phone at 1-866-333-5265 #237.

 

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